If your front desk is missing calls during lunch, after 5 p.m., or whenever your one receptionist steps away, you’ve probably run into My AI Front Desk in your search for a fix. It’s one of the more visible AI receptionist products marketed to small healthcare practices, and it recently expanded from a single-purpose call-answering tool into a broader “AI workforce” platform now branded Frontdesk. This review breaks down what it actually does today, what it costs, and where it fits for a small medical, dental, or mental-health practice.
Key Takeaways
– The product is now officially branded Frontdesk, though “My AI Front Desk” remains the name most people search for and the one still used in its URLs and marketing.
– Current published pricing (checked directly on the vendor’s site) runs from $20/month ($16/month billed annually) for a chat-and-text-only Basic plan up to $99/month ($79/month billed annually) for the “Business-in-a-Box” plan with 200 voice minutes included.
– There is a 7-day free trial on paid plans, not a permanent free tier — some older third-party roundups still describe a free-forever plan, and that information is out of date as of this writing.
– The vendor explicitly lists therapy/mental-health practices and medical/dental clinics among its target customer segments, alongside real estate and retail.
– Overage usage (calls or messages beyond your plan’s included allowance) is billed through a credit system, so a practice with unpredictable call volume should model worst-case months before committing.
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What Is My AI Front Desk (Frontdesk)?
My AI Front Desk is an AI-powered virtual receptionist that answers phone calls, texts, web chat, and email on behalf of a business, then books appointments, answers routine questions, and routes anything urgent to a human. The company now markets the product under the name Frontdesk, positioning it as an “AI workforce” rather than a single-channel phone bot — the practical shift is that voice, chat, SMS, email, and (per its own site) WhatsApp all run through one subscription and share the same customer memory instead of operating as separate tools.
For a medical, dental, or mental-health office, the pitch is straightforward: a caller who reaches voicemail during a packed morning gets an immediate, natural-sounding response instead of a missed-call callback the next day. Whether that quality holds up for practice-specific scenarios — insurance questions, HIPAA-conscious phrasing, multi-provider scheduling — is something to test directly during the trial rather than take on faith from marketing copy.
Key Features
Based on the vendor’s own current product pages, Frontdesk’s feature set includes:
- 24/7 AI voice receptionist – answers inbound calls, handles FAQs, and books or reschedules appointments without a human on the line.
- Web chat widget – an AI chatbot for the practice website that qualifies and routes visitors the same way the phone agent does.
- SMS texting agent – two-way text conversations, useful for appointment reminders or quick questions patients don’t want to phone in for.
- Email drafting agent – drafts responses to inbound email inquiries.
- Calendar and scheduling integration – books and manages appointments directly against a connected calendar.
- CRM integration – built-in lead/contact tracking, plus third-party CRM connections via Zapier or API for practices with an existing patient-management system.
- Outbound calling and texting – Business-in-a-Box includes 20 outbound calls/day, useful for recall or reminder campaigns.
- Unified customer memory across channels – recognizes the same contact whether they call, text, or use web chat.
- Escalation and ticketing – routes complex or priority conversations to a human instead of looping a caller through an AI dead end.
- Dashboard and reporting – usage tracking against your plan’s included allowance.
None of this is healthcare-specific out of the box — there’s no dedicated HIPAA compliance page or BAA (Business Associate Agreement) process described on the public site as of this writing, so confirm data-handling terms directly with the vendor before relying on it for anything involving protected health information.
My AI Front Desk Pricing in 2026
Pricing is one of the areas where third-party “AI receptionist pricing” roundups disagree with each other, so the figures below come directly from the vendor’s own pricing page, retrieved September 2026.
Basic — $20/month ($16/month billed annually)
Includes 10 chatbot conversations, 40 SMS messages, and 50 email drafts per month. Notably, this tier includes zero voice minutes — it does not answer phone calls at all, only chat, text, and email.
Business-in-a-Box — $99/month ($79/month billed annually, roughly a 20% discount)
The vendor’s “Most Popular” tier. Includes 200 voice minutes per month, 100 chatbot conversations, 400 SMS messages, 500 email drafts, and 20 outbound calls per day. This is the plan a practice would actually need if the goal is AI-answered phone calls rather than just chat and text.
Partner / Enterprise — custom pricing
Volume-based pricing with custom usage allowances, API access, and a dedicated account manager. Aimed at multi-location practices or larger operations, not solo or small practices.
Overage costs: usage beyond your plan’s allowance draws on a credit system priced at roughly $0.01/credit — a voice minute runs about 25 credits (~$0.25/minute) and an SMS message about 4 credits (~$0.04/message), per the credit math published on the vendor’s site and cross-checked against independent pricing trackers. Budget for this if call volume varies month to month.
On the free-tier question: several third-party comparison sites describe a free plan with roughly 20 voice minutes per month. The vendor’s current pricing page shows no permanent free tier — only a 7-day free trial on paid plans, no credit card required. That free-tier claim looks like leftover information from an earlier pricing structure, so treat it as outdated. Confirm live figures yourself before budgeting, since SaaS pricing pages change often.
Pros and Cons
Pros:
– Voice, chat, SMS, and email under one subscription instead of stitching together separate tools.
– No long-term contract — month-to-month or annual, cancel anytime per the vendor’s stated terms.
– Explicitly markets to medical, dental, and mental-health practices, not just generic small business.
– Free trial on paid plans, so you can test call-handling quality against your own scripts before paying.
– A real, public pricing page with real numbers — not every competitor in this space offers that.
Cons:
– The entry-level Basic plan doesn’t answer phone calls at all — voice requires the $99/$79-per-month tier, which raises the realistic starting cost.
– No public HIPAA/BAA information as of this writing.
– Usage-based overage billing means costs can be unpredictable for seasonal or inconsistent call volume.
– Independent review coverage is thin and inconsistent across platforms — read actual review text rather than trusting a single aggregate star rating.
– Advanced call-flow customization may still route through external tools like Zapier rather than living entirely inside the dashboard.
Who Is My AI Front Desk Best For?
Based on the features and pricing above, this product is a reasonable fit for:
- A solo or small-group practice that’s currently losing calls to voicemail during busy hours, lunch, or after close, and wants a single vendor covering phone, text, and web chat rather than three separate subscriptions.
- A practice that already uses (or is willing to use) a supporting CRM or scheduling system, since the deepest value comes from the calendar and CRM integrations, not the AI agent in isolation.
- A practice comfortable running a real trial period before committing — because call-handling quality for medical/dental-specific scripts (insurance questions, symptom triage disclaimers, multi-provider booking) needs to be tested directly, not assumed from a features list.
It’s a weaker fit for a practice that primarily needs guaranteed HIPAA-compliant messaging with a signed BAA in place before any patient data touches the system, or for a practice expecting the entry-level plan to answer phones — that capability only starts at the higher tier.
How to Sign Up for My AI Front Desk
- Go to the My AI Front Desk website and start the sign-up flow from the pricing page.
- Choose a plan — remember that Basic does not include voice/call answering, so most practices evaluating this as a phone-answering tool should start the trial on Business-in-a-Box.
- Complete the 7-day free trial (no credit card required to begin, per the vendor’s stated terms) and configure the AI agent with your practice’s actual FAQs, hours, and scheduling rules.
- Test the phone and chat experience yourself, using the kinds of questions your patients actually ask, before your trial converts to a paid plan.
- Confirm current pricing and any data-handling questions (HIPAA/BAA in particular) directly with the vendor before rolling it out practice-wide, since public pricing pages and product terms can change between when this review was written and when you read it.
Frequently Asked Questions
Is My AI Front Desk the same company as Frontdesk?
Yes. The company rebranded to Frontdesk, but “My AI Front Desk” remains the URL and the name most people search for, so both refer to the same product as of this writing.
Does the cheapest plan really answer phone calls?
No. The vendor’s live pricing page shows the Basic plan ($20/month, or $16/month billed annually) with zero included voice minutes — chat, SMS, and email only. Voice answering starts at Business-in-a-Box ($99/month, or $79/month billed annually).
Is My AI Front Desk HIPAA-compliant?
The public product and pricing pages reviewed for this article listed no HIPAA compliance details or Business Associate Agreement (BAA) process. Confirm this directly with the vendor’s sales team before discussing protected health information over voice, chat, or SMS — don’t assume compliance from general “secure” marketing language.
Conclusion
My AI Front Desk — now branded Frontdesk — is a genuinely multi-channel AI receptionist with published, checkable pricing and a stated focus that explicitly includes medical, dental, and mental-health practices. The catch: the cheapest plan doesn’t answer phones at all, real voice-answering starts at $79-99/month, and there’s no public HIPAA/BAA information yet. If missed calls are costing you patients, run the 7-day trial against your own scripts before committing — and compare it against the other tools built for this exact niche.